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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

A) /etc/hostname. Eri0 and /etc/netmasks
B) /dev/eri0 and /dev/hostname.eri0
C) /net/eri0 and/net/netmasks
D) /cms/install/net use and /cms/install/netboo.eri0

2. Which three are settings for Vector Variables? (Choose three)

A) Scope
B) Length
C) Action
D) Stop Position
E) Assignment

3. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 192.168.2.2
B) 135.9.86.54 135.9.56.56
C) 192.168.2.3 192.168.2.2
D) 135.9.86.54 135.9.86.58

4. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the Skill whisper announcement before call: is delivered
B) by the telephone display (a = Originator Name to VDN)
C) by the flashing skill button on the telephone set
D) by the VDN of Origin announcement before call is delivered

5. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) SER MGT Port
B) NET 1Port
C) NET MGT Port
D) XVR-300XB port

Solutions: