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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) READY
B) BUSY
C) NOT_READY
D) CONNECTED

2. A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A) Add a custom filter type error, and then add this filter in selection criteria.
B) Set the login level to FINE to see error messages.
C) Under Filters, choose the level, and then select Add Filter Error.
D) By default all the errors are highlighted in Kibana.

3. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) Work Assignment
B) UCM
C) Context Store
D) CSC

4. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
B) Verify If you can launch the Omnichannel Administration Utility successfully.
C) Check if you get a PING response from Avaya Control Manager Server from Web Server.
D) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration

5. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED sends a "create new contact" request to OCP snap-in.
B) ED sends a resource request to CS with chat attributes for a suitable agent.
C) ED sends a resource request to WA with chat attributes for a suitable agent.
D) ED sends a resource request to WA and invites the agent to a chat room.
E) ED workflow requests chat attributes for the Context Id from C Store.

Solutions: