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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A) Create a Product Time to market app from template in CRM analytics to track the product time to market
B) Create a salesforce Report on the Product object to track the product time to market
C) Create salesforce report on EPC project object to track the product time to market.
D) Leverage the EPC functionality to track the product related configuration.

2. Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?

A) Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Base Offer Spec Type' Object Type.
B) Create 'Mobile Offer Spec Type' object with common attribute and set the patent object type as 'Base offer Spec Type'. Then associate mobile device offers with 'Mobile Offer Spec Type' Object Type.
C) Create 'Mobile offer Spec Type' with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
D) Create 'base offer Spec Type' object type with all attribute and associate mobile device offer with this object type

3. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) History of subscription updates and traceability
B) Supported by digital commerce API
C) Customer can choose their plan from all pricing books.
D) Service Continuity
E) Migrating in/out from bundle offer

4. Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A) Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
B) Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
C) Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
D) Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number

5. An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A) Design a contract creation and contract renewal flows
B) Design order capture and order fulfillment flows
C) Design a quoting flow to negotiate price and discount approval process.
D) Design opportunity management flows and convert the opportunity to quote.

Solutions: