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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?

A) That depends on the context of use as users may have different expectations
B) The usability of the website is good - five minutes is a fair amount of time
C) The usability of the website is bad - five minutes is way too long
D) That depends on the accessibility of the website

2. A "usability test participant" ...

A) ... can be the organizer of a usability test.
B) ... is a representative user who solves typical tasks in a usability test.
C) ... helps to set up the system used for the usability test.
D) ... is a person who observes a usability test.

3. What is good accessibility?

A) Good usability of a software product by people with limited knowledge of the software
B) Good usability regardless of disturbances like bright sunlight, noise or wind
C) Good usability of a software product on all devices (smart phone, computer, etc.)
D) Good usability of a software product by people with limited vision, hearing, dexterity, cognition or physical mobility

4. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) Help and documentation
B) User control and freedom
C) Aesthetic and minimalist design
D) Visibility of system status

Solutions: