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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.

A) Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
B) Manual: The processing purpose is manually added to the customer profile by an administrator.
C) Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.
D) Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.

2. Which of the following objects are typically exchanged with the SAP back end in an SAP Sales Cloud integrated scenario?
Note: There are 3 correct answers to this question.

A) Stock movements
B) Product (material) master data
C) Marketing campaigns
D) Customer master data
E) Sales/services transactions

3. What is needed in order to create a registered product in SAP Service Cloud?

A) An installation point
B) A serial number
C) A warranty
D) A registration form

4. You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

A) Using installed base management
B) Using workflow rule management
C) Using knowledge base management
D) Using work ticket management

5. What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?

A) Catalogs
B) Types
C) Folders
D) Categories

Solutions: