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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?

A. Network Bandwidth
B. Disk I/O (Input/Output Operations)
C. RAM Allocation
D. CPU Clock Speed

Question 2

Which SIP response code indicates that the called party is busy?

A. 486 Busy Here
B. 503 Service Unavailable
C. 180 Ringing
D. 200 OK

Question 3

In an omni-channel routing strategy, a customer's interaction history from a previous web chat session can be used by the ICD to prioritize their current voice call.

A. True
B. False

Question 4

What does the term "codec" refer to in the context of AICC voice communications?

A. A type of database used for storing recordings.
B. A protocol for call control.
C. An algorithm that compresses and decompresses digital audio data.
D. A device for connecting to the PSTN.

Question 5

A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?

A. Call Recording
B. Interaction Correlation
C. IVR Self-Service
D. Skill-Based Routing

Solutions: