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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. An organization has decided to conduct information security awareness and training sessions on a monthly basis for all employees. Only 45% of employees who attended these sessions were able to pass the exam.
What does the percentage represent?

A) Attribute
B) Performance indicator
C) Measurement objective

2. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Which situation described in scenario 1 represents a threat to HealthGenic?

A) HealthGenic used a web-based medical software for storing patients' confidential information
B) HealthGenic did not train its personnel to use the software
C) The software company modified information related to HealthGenic's patients

3. According to ISO/IEC 270G1. why shall organizations document nonconformities?

A) To provide evidence of the results of the corrective actions and the nature of the nonconformities
B) To provide evidence of the requirements set by internal audit after reviewing their audit reports
C) To provide evidence of regulations set by external sources that need to be followed by the organization

4. Why should the security testing processes be defined and implemented in the development life cycle?

A) To validate if information security requirements are met when applications are deployed to the production environment
B) To protect the production environment and data from compromise by development and test activities
C) To Identify organizational assets and define appropriate protection responsibilities

5. Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body Based on the scenario above, answer the following question:
Does NetworkFuse fulfill the prerequisites for a certification audit?

A) Yes, because internal audits and management reviews have been performed
B) Yes, because the ISMS must be operational for at least one year prior to the certification audit
C) Yes, because the certification body has been selected

Solutions: