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ITIL ITIL-Foundation Deutsch exam : ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version)

ITIL-Foundation Deutsch Exam Questions
  • Exam Code: ITIL-Foundation-Deutsch
  • Exam Name: ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version)
  • Updated: Aug 14, 2026
  • Q & A: 325 Questions and Answers
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ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:

SectionObjectives
Key Concepts of Service Management- Service and value creation
  • 1. Service definitions (utility and warranty)
    • 2. Value co-creation with stakeholders
      ITIL Service Value System (SVS)- Core components of SVS
      • 1. Service value chain
        • 2. Continual improvement
          • 3. Guiding principles
            • 4. Practices
              • 5. Governance
                The Four Dimensions of Service Management- Partners and suppliers
                • 1. External service providers and value networks
                  - Organisations and people
                  • 1. Roles, responsibilities, and structure
                    - Information and technology
                    • 1. Information systems and knowledge management
                      - Value streams and processes
                      • 1. End-to-end service delivery workflows
                        ITIL Practices Overview- Service management practices
                        • 1. Service desk
                          • 2. Incident management
                            • 3. Problem management
                              - Technical management practices
                              • 1. Deployment management
                                • 2. Infrastructure and platform management
                                  - General management practices
                                  • 1. Continual improvement
                                    • 2. Information security management
                                      • 3. Relationship management

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