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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit using NPSP has just implemented the Program Management Module. The nonprofit wants to migrate its client and program data.
Which two steps should the consultant use to import and deduplicate the data against existing records?
Choose 2 answers

A) Upload the client information using the NPSP Data Importer.
B) Upload the client data using the Data Import Wizard.
C) Upload the program data using the NfSP Data Importer.
D) Upload the program data using the Data Import Wizard.

2. A nonprofit has hired a consultant to help implement a Salesforce marketing automation solution.
Which question should a consultant ask the nonprofit first?

A) How is marketing data maintained and is it currently clean and accurate?
B) How much visibility does the nonprofit need into the lifecycle of its marketing leads?
C) Will departments be sharing the same marketing data?
D) What are the overall marketing objectives and strategy?

3. A nonprofit customer wants to have the status for a Campaign Member on a fundraising campaign automatically update when a donation is received from that Contact.
What should the consultant recommend?

A) Use Process Builder to update the Contact's campaign member record.
B) Enable Automatic Campaign Member Management in NPSP settings.
C) Create a workflow rule that updates the Campaign Status when an Opportunity is created.
D) Create an Apex Trigger to update the Contact's Campaign record.

4. A nonprofit wants to integrate its existing proprietary event management system with Salesforce. The nonprofit wants to automatically send event and attendee data from its external system and create Campaigns and Campaign Members in Salesforce on a daily basis.
What should the consultant recommend?

A) Use a middleware tool to integrate the external system with Salesforce.
B) Use Salesforce Connect to integrate the external system with Salesforce.
C) Use NPSP Batch Data Import to schedule regular Imports from the external system.
D) Use NPSP Data Importer Templates to import the necessary data.

5. A nonprofit organization is using NPSP Data Importer for Contacts. The consultant has noticed that even though the mappings are correct, some of the Account records are not automatically being created. Which two things should the consultant check?

A) If there are required fields on the Account
B) If all the email addresses are properly formatted
C) If the required fields are included in the import
D) If all records have a phone number

Solutions: