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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. A manager treats an employee with a free lunch to encourage the employee to continue to do well. Which kind of reward is provided?

A) Extrinsic reward
B) Personality reward
C) Intrinsic reward
D) Compensatory reward

2. Which option defines organizational culture?

A) A method of stratifying the organization's target market
B) A system of unique physical parameters that describes the organization
C) A human resources department program for recognizing diversity
D) A unique system of shared organizational meaning

3. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Smoothing
B) Problem solving
C) Devil's advocate
D) Compromising

4. Which team type takes on many responsibilities of their former supervisors?

A) Problem-solving team
B) Virtual team
C) Self-managed work team
D) Cross-functional team

5. A is ambitious and cheerful at work. Which type of values are these?

A) Intermediate values
B) Terminal values
C) Instrumental values
D) Determinate values

Solutions: