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IIBA Certificate in Product Ownership Analysis (IIBA-CPOA) Sample Questions:

1. Which of the following is a technique used with users or customers to validate understanding of the value and priority of features of a product?

A) Value proposition canvas
B) Product roadmap
C) $100 test
D) Empathy map

2. Empathy with stakeholders is built by:

A) clarifying assumptions.
B) delivering the solution under budget.
C) relying on prior personal experiences.
D) accepting the use of ambiguous words.

3. Which technique is used to analyze customers' perspective on the product experience across all touchpoints?

A) Interviews
B) Focus groups
C) Personas
D) Customer journey maps

4. What type of connection is required to create a support system and a culture of teamwork across the organization?

A) Influential
B) Social
C) Personal
D) Emotional

5. Which technique can be used to identify motivational insights for a customer?

A) Interviews
B) Persona
C) Observation
D) Empathy map

Solutions: