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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.
How should you fix this issue?

A) The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individualobject to give Public Read Only access to Experience Cloud users.
B) The external sharing model should be updated so that the Account object is private but the Contact object remains public only
C) Sharing rules should be configured open each object to give Read Only access to experience Cloud users.
D) The internal sharing model should be updated so that the Contact and Account objects are Public read Only.

2. Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the support center has gone up exponentially as well, and is now reaching unmanageable levels.
What should UMS consider to help the situation?

A) Create a peer-to-peer forum using Self Service template.
B) Create a smart queue router using Service Cloud template.
C) Create virtual support agents using Chat Bot template.
D) Create a self service community using Customer Service template.

3. Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
Choose 2 answers

A) AssignPartner Community license to partner users.
B) Only business accounts can be created as partner users
C) Only person accounts can be created as partner users.
D) Assign Customer Community Plus license to partner users.

4. Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A) Chat
B) Service Console
C) Service Your Way
D) Channel Menu

5. Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?

A) Cloud Network Optimization Bolt
B) Experience Cloud Performance Profiler
C) Salesforce Community Page Optimizer
D) Lightning Page Maximizer

Solutions: