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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the nextsuggested maintenance date.
How should the Consultant meet this requirement?

A) Define a generation horizon of 14 days.
B) Configure Auto-generate Work Orders to True.
C) Define a generation timeframe of 14 days.
D) Define a generation horizon of 20,160 minutes.

2. Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A) Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
B) Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
C) Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
D) Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.

3. An employee at universal container performs the role of a dispatcher and a technician Howshould a consultant configure the field service lightning to support this behavior?

A) Create one service resource and assign the relevant permission set license
B) Create two skills records and assign them to service resources record
C) Create one service resource and assign the technician and dispatcher role
D) Create two serviceresource and assign them to the employee

4. Universal Containers wants to dispatchemergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A) Apply the Reshuffle action within the Gantt.
B) Write a batch Apex class to unschedule low priority work orders.
C) Define a Global Optimization job to run hourly.
D) Create a custom Gantt action to call an Apex class to reschedule appointments.

5. Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers

A) Products Consumed
B) Products Required
C) Inventory
D) Warehouse Locations
E) Mobile Locations

Solutions: