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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

A) Status SummaryThresholds
B) Recorder Status Summary
C) Configuration Checker
D) Capture Status

2. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A) Schedule
B) Attribute
C) Rule
D) Condition

3. What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

A) Quality Monitor
B) Store/Archive
C) Record
D) Replay

4. A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).

A) The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-
B) It will minimize upgrade downtime risks
C) It is suitable for small systems only.
D) It will support rollback by reverting to the 15.1 Date Center

5. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Create a phone Data Source
B) Create a Member Group
C) Set up recording Environtment
D) Create Phones and Extensions

Solutions: