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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following is a key consideration when refreshing organizational culture?

A) Understand that people need to perform tasks, so train to this.
B) Identify culture missteps and discuss solutions.
C) Focus only on the future, not on the organization's history.
D) Recognize that people at all levels across the organization are vital to success.

2. What is the median for this group of numbers?
13, 18, 13, 14, 13, 16, 14, 21, 13

A) 15
B) 14
C) 13
D) 18

3. Which tactic is the BEST way to engage staff and gain buy-in?

A) Create a mandate that all employees participate in improving the patient experience.
B) Provide employees training in improving the patient experience.
C) Form a patient experience team with front-line staff to improve the patient experience.
D) Invite staff to participate in focus groups on improving patient experience.

4. A patient experience professional has received complaints from patients and their families about a lack of communication from the nurses concerning the patients' care. In an effort to build powerful relationships with the care staff, which of the following is the BEST way to engage the patients and their families in communication?

A) Leadership rounding
B) Hourly rounding
C) Whiteboard use
D) Bedside shift report

5. Which of the following is an identified barrier to care for those in marginalized populations?

A) Ease of access
B) Lack of community partnerships
C) Fear of stigma
D) Poor communication

Solutions: