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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce Specialist builds a new Service Agent that uses a custom action built on a flow.
The agent has been tested in a sandbox and is now ready to deploy. What is a key consideration regarding the activation status of the agent in the production environment?

A) The agent must be manually activated in production, regardless of its status in the sandbox.
B) The agent will be activated automatically only if the flow is also active.
C) The agent will automatically be activated upon successful deployment.

2. The Agentforce Specialist of Northern Trail Outfitters reviewed the organization's data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein's Trust Layer.
Which steps should the Agentforce Specialist take upon modifying the masked fields?

A) Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.
B) Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response
C) Turn off the Einstein Trust Layer and turn it on again.

3. Universal Containers (UC) is implementing generative AI and wants to leverage a prompt template to provide responses to customers that gives personalized product recommendations to website visitors based on their browsing history. Which initial step should UC take to ensure the chatbot can deliver accurate recommendations'

A) Design universal product recommendations.
B) Write a response scrip for the chatbot.
C) Collect and analyze browsing data.

4. Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UC would like its Agentforce Service Agent to be able to provide information in these fields and related records as part of an answer back to its customers when the customer is asking for updates. Which best practice should UC follow to grant access to this information for the Agentforce Service Agent?

A) Update the Object and Field access in the Einstein Agent User Profile so that the Agentforce Service Agents will always get the necessary access.
B) Create a new permission set with the Einstein Agent License and enable Read access to the custom fields and custom objects, and assign it to the Agentforce Service Agent user.
C) Update the Object and Field access in the AgentforceServiceAgentUserPsg permission set group that is already assigned to the Agentforce Service Agent user,

5. What is best practice when refining Agent custom action instructions?

A) Provide examples of user messages that are expected to trigger the action.
B) Specify the persona who will request the action.
C) Use consistent introductory phrases and verbs across multiple action instructions.

Solutions: