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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Why should a service level agreement include bundles of metrics?

A) To ensure that all services are included in the service reports
B) To ensure that the service levels have been agreed with customers
C) To help focus on business outcomes, rather than operational result.
D) To reduce the number of metrics that need to be measured and reported

2. Which does the ITIL service value system discourage?

A) Organizational agility
B) Coordinated authorities and responsibilities
C) Organizational silos
D) Interfaces among practices

3. Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

A) management
B) value
C) consumption
D) provision

4. Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?

A) Supporting services view
B) Retail customer view
C) Wholesale customer view
D) Service-based SLA view

5. Which is included in the purpose of the 'change enablement' practice?

A) Make new and changed services available for use
B) Plan and manage the full lifecycle of all IT assets
C) Ensure that risks have been property assessed
D) Record and report selected changes of state

Solutions: