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EXIN ITIL Foundation (V4) : ITIL Exam

ITIL Exam Questions
  • Exam Code: ITIL
  • Exam Name: ITIL Foundation (V4)
  • Updated: Sep 13, 2026
  • Q & A: 505 Questions and Answers
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EXIN ITIL Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Practices Overview- Technical management practices
- Service management practices
- General management practices (e.g., incident, change, problem management)
Topic 2: Key Concepts of Service Management- Value, outcomes, costs, and risks
- Services and service relationships
Topic 3: ITIL Service Value System (SVS)- Service value chain
- Continual improvement
- Governance
- Guiding principles
Topic 4: The Four Dimensions of Service Management- Organizations and people
- Information and technology
- Value streams and processes
- Partners and suppliers

EXIN ITIL Foundation (V4) Sample Questions:

Question #1

What does 'change enablement' PRIMARILY focus on?

  • A. Changes to service levels
  • B. Changes to skills and competencies
  • C. Changes to products and services
  • D. Changes to organizational structure
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

  • A. Start where you are
  • B. Optimize and automate
  • C. Think and work holisocally
  • D. Focus on value
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

What should all 'continual improvement' decisions be based on?

  • A. Details of how services are measured
  • B. Accurate and carefully analysed data
  • C. A recent maturity assessment
  • D. An up-to-date balanced scorecard
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Which statement about emergency changes is CORRECT?

  • A. Emergency changes are low risk and well understood
  • B. Authorization of emergency changes may be deferred until after implementation
  • C. Emergency changes are not usually recorded in the change schedule
  • D. It is necessary to complete all documentation before an emergency charge is implemented
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

Which statement about outcomes is CORRECT?

  • A. An outcome defines the amount of money spent on technology for a service
  • B. Outcomes enable products to be delivered to a stakeholder
  • C. Outcomes provide assurance to stakeholders on how a service performs
  • D. An outcome depends on at least one output to deliver a result
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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