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EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018 : ITSM18FB Exam

ITSM18FB Exam Questions
  • Exam Code: ITSM18FB
  • Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018
  • Updated: Sep 13, 2026
  • Q & A: 0 Questions and Answers

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EXIN ITSM18FB Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Management System (SMS) Concepts & Principles35%- Scope, context and leadership requirements
- Documentation and resource management
- Risk-based thinking and planning
Topic 2: ISO/IEC 20000:2018 Process Requirements35%- Service design, build and transition
- Service assurance and performance evaluation
- Service portfolio and agreement processes
- Resolution and fulfilment processes
- Supply and demand management
Topic 3: Operation & Continual Improvement of SMS15%- Measurement, monitoring and internal audit
- Management review and continual improvement
Topic 4: Introduction to IT Service Management15%- Purpose and benefits of ISO/IEC 20000:2018
- Key differences from previous standard versions

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