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NEW QUESTION # 45
In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?
- A. the Multimedia Administrator
- B. the Email Manager
- C. the Outbound Campaign Management Tool
- D. the Multimedia Database
Answer: B
NEW QUESTION # 46
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.
Which file types are used to export resource configuration data from the Windows network for data analysis?
- A. Single standard HTML file or flattened HTML file
- B. Single standard CSV file or flattened CSV file
- C. Single standard XSD file or flattened XSD file
- D. Single standard XML file or flattened XML file
Answer: D
NEW QUESTION # 47
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?
- A. OB_
- B. EM_
- C. VM_
- D. IM_
Answer: A
NEW QUESTION # 48
A Contact Center Supervisor is creating an outbound campaign. Where is the outbound campaign loaded?
- A. It is loaded onthe Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.
- B. It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
- C. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.
- D. It is loaded on external database.
Answer: A
NEW QUESTION # 49
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
- A. It Is used to administer Avaya Aura Agent Desktop (MAD) and to monitor Agent performance using a browser-based Interface.
- B. It alloes an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
- C. It helps with implementing CTI for installed and browser-based client Integrations.
- D. It provides administrative and management capabilities for CCMM resources.
Answer: D
NEW QUESTION # 50
A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?
- A. The campaign will receive calls but no agent is assigned
- B. The campaign stops functioning
- C. The campaign will not be created.
- D. The campaign will not receive data.
Answer: C
NEW QUESTION # 51
After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)
- A. Contact Summary Reports
- B. Call-by-Call Reports
- C. AgentPerformance Reports
- D. Configuration Reports
- E. Multimedia Reports
- F. Outbound Reports
Answer: E,F
NEW QUESTION # 52
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?
- A. CCT Trace Control
- B. CCT Reference Client
- C. CCT API
- D. CCT Console
Answer: D
NEW QUESTION # 53
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?
- A. Blending Template
- B. POM Template
- C. Agent Template
- D. Skillset Template
Answer: A
NEW QUESTION # 54
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event.
What are the two launch event options? (Choose two)
- A. Call setup
- B. Active
- C. Dialing
- D. Alerting
Answer: B,D
NEW QUESTION # 55
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)
- A. Transferring phone calls
- B. Testing SIP connections
- C. Testing CTI connections
- D. Making phone calls
Answer: C,D
NEW QUESTION # 56
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
- A. Copy the calling number from the workitem
- B. Transferring the call
- C. Getting workitem status
- D. Accessing the address book
Answer: D
NEW QUESTION # 57
Which Avaya Aura Contact Center component is a core component that connects to aPBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?
- A. Contact Center Multimedia (CCMM)
- B. Contact Center Manager Server (CCMS)
- C. Contact Center Manager Administration (CCMA)
- D. Avaya Agent Desktop (AAD)
Answer: B
NEW QUESTION # 58
Where are all agents used in the Avaya Aura Contact Center POM integration administered?
- A. Avaya Proactive Outreach Manager
- B. Avaya IQ
- C. Avaya Aura Experience Portal
- D. Contact Center Manager Administration
Answer: A
NEW QUESTION # 59
When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?
- A. Offline
- B. ADMIN
- C. CCMS
- D. CCMA
Answer: A
NEW QUESTION # 60
You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?
- A. Add the Communication Control Toolkit (CCT) server through the CCMA.
- B. Assign the CCT server as a reporting server for the CCMS.
- C. Assign the CCMMserver as a reporting server for the Contact Center Manager Server (CCMS).
- D. Add the Microsoft Exchange server through the CCMA.
Answer: C
NEW QUESTION # 61
Which tool displays the status counts for each multimedia contact type?
- A. Multimedia Dashboard
- B. Contact Center Database Maintenance
- C. Contact Center Database Dashboard
- D. Multimedia Data Management
Answer: A
NEW QUESTION # 62
When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?
- A. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
- B. Customized Web pages, displays to the customer.
- C. A set of sample pages is distributed with Contact Center Multimedia to provideJava Server Pages (JSP) script examples of how a Web server can access the Web services.
- D. The External Web server determines the skillset andpriority assigned to the contact.
Answer: C
NEW QUESTION # 63
When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?
- A. License Manager
- B. Contact Center Manager Server (CCMS)
- C. Contact Center Manager Administration (CCMA)
- D. Contact Center Multimedia (CCMM)
Answer: D
NEW QUESTION # 64
You have launched the Contact Center Multimedia (CCMM) Administration utility.
Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)
- A. Web Comms
- B. Agent
- C. Skillset
- D. Server
- E. Email
Answer: B,C,D
NEW QUESTION # 65
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?
- A. PO_
- B. WC_
- C. SM_
- D. VI_
Answer: C
NEW QUESTION # 66
You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.
How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?
- A. Set the agent user type to "Supervisor/Agent".
- B. Enter the SIP address of the agent phoneset in the Voice URI field.
- C. Select the "Enable CTI for this agent" option.
- D. Select the "Create CCT agent" option.
Answer: A
NEW QUESTION # 67
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?
- A. Customer details are retrieved for the agent using Web services.
- B. The newly-arrived contact is created and directed to an application using the Open
- C. The Contact Center application (scripting) determines how to route the contact, or present to which agent.
- D. The contact Is presented to the agent using the Avaya Agent Desktop.
Answer: C
NEW QUESTION # 68
You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?
- A. On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.
- B. Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server.
- C. On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button.
- D. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client.
Answer: A
NEW QUESTION # 69
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Avaya Aura® Contact Center Multimedia Implementation Exam Certification Sample Questions and Practice Exam: https://examsboost.realexamfree.com/6211-real-exam-dumps.html
