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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Fear
B) Anxiety
C) Doubt
D) Worry
E) Uncertainty

2. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Create Order
B) By using Create Proposal SSR
C) By using Sales Force Updates
D) By using Create Upload Order SSR

3. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Avaya Presence Service
B) AACC High Availability
C) Email and Web Communication
D) Microsoft Lync Integration

4. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Support
B) Avaya Development team
C) Avaya Professional Services
D) Avaya technical staff

5. A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?

A) Avaya Contact Center Orchestration Designer
B) Avaya Agent Desktop
C) Avaya Control Manager
D) Avaya one-X® Agent Desktop

Solutions: