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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following stakeholders should be involved in the KPI selection for a Service Level Agreement (SLA)?

A) None of the answers
B) Suppliers
C) Competitors
D) General public

2. How often would you recommend collecting data and reporting on "Employee engagement (%)"?

A) Biannually
B) Monthly
C) Daily
D) Weekly

3. Which of the following KPIs will influence "Service backlog (#)"?

A) Productivity
B) Service complaints responded to (%)
C) Service lead time (# / time)
D) Revenue ($)

4. For "Project delivery by 30 November 2020", the trend is good when:

A) This is not a KPI
B) Decreasing
C) Increasing
D) Within range

5. Which of the following is not a performance management tool?

A) Key Performance Indicator
B) Objective
C) Factoring
D) Initiative

Solutions: