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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which statement is true about HP Care Pack Services?

A) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.
B) HP Care Pack Services cover multiple pieces of equipment with multiple service levels.
C) HP Care Pack Services cover multiple pieces of equipment with one service level.
D) HP Care Pack Services are sold on a product-by-product basis, and cover one piece of equipment with
one service level.

2. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Travel Services
B) Accidental Damage Protection
C) HP Care Pack Services (next business day or same day)
D) Maintenance Kit replacement for printers

3. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) The ServiceOne reseller can settle pricing conditions directly with the customer.
B) Prices can be found in HP Care Pack Central.
C) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.
D) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.

4. Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)

A) Supporting printers based on usage
B) Ensuring rising levels of student performance
C) Supporting mobile users with no downtime
D) Preventing theft of IT resources
E) Ensuring 100% uptime
F) Securing sensitive data

5. Which HP PPS Services value propositions allow customers to concentrate on business activities rather
than IT issues? (Select three.)

A) Security
B) Trusted vendor
C) Simplification
D) Protection
E) Cost savings

Solutions: