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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the primary technical consideration when planning to support "WebRTC" endpoints (like web browsers) as clients for the AICC system?

A) It requires a special version of the UAP.
B) All agents must use WebRTC-based phones.
C) The AICC infrastructure must include a WebRTC gateway or SBC that can translate between WebRTC and SIP.
D) WebRTC cannot be integrated with AICC.

2. What is the primary technical challenge when implementing "real-time speech analytics" for live call monitoring in AICC?

A) The high computational cost of processing audio streams simultaneously for sentiment analysis and keyword spotting.
B) Integrating the analytics results with the UAP.
C) The storage requirements for the analyzed data.
D) The inability of current speech-to-text engines to handle different accents.

3. What is the primary benefit of using a "hybrid" AICC deployment model (combining on-premises and cloud components)?

A) It does not require an internet connection.
B) It allows the customer to keep sensitive data on-premises while leveraging cloud scalability for variable workloads.
C) It is the simplest to manage.
D) It is always the cheapest option.

4. Which network topology is most suitable for connecting multiple regional contact centers to a central AICC infrastructure?

A) A bus topology where all sites are connected in a line.
B) A mesh topology where every site is connected to every other site.
C) A ring topology where each site is connected to two others.
D) A star topology with the central site as the hub.

5. What is the primary function of a "hunt group" in contact center routing?

A) To record calls for a specific group of agents.
B) To manage outbound dialing campaigns.
C) To define a set of agents or queues that can be targeted by a single pilot number.
D) To provide background music for callers on hold.

Solutions: