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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. WebSphere Commerce helps businessesto deliver and manage BRAND EXPERIENCE across which of the following channels and touchpoints?

A) All direct channels.
B) Both direct and extended channels like social networks.
C) Web, mobile, callcenter, and in-store.
D) All direct channels including mobile touchpoints.

2. IBM Sterling OM provides a single order repository that enables a user tomodify, update or track all orders real-time for what type of channel?

A) Retail Store
B) Call Center
C) Any combination of channels.
D) Field Sales

3. What are the solution capabilities of WebSphere Commerce platform?

A) Both A and B.
B) Support for marketing and merchandizing across channels.
C) Sell across direct and extended channels.
D) Manage enterprise wide product and customerinformation

4. WebSphere Commerce helps businesses to deliver and manage brand experience across which of the following channels and touchpoints?

A) WebSphere Commerce does not manage the customer experience.
B) Any B2C touchpoint, excluding B2B.
C) Web, mobile, call center, in-store, and extended channels such as social networks.
D) Web only.

Solutions: