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ISEB ITIL Foundation Certificate in IT Service Management : ISEB-ITILV3F Exam

ISEB-ITILV3F Exam Questions
  • Exam Code: ISEB-ITILV3F
  • Exam Name: ITIL Foundation Certificate in IT Service Management
  • Updated: Oct 11, 2026
  • Q & A: 162 Questions and Answers
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ISEB ISEB-ITILV3F exam demo

ISEB ISEB-ITILV3F Exam Syllabus Topics:

SectionObjectives
Generic Concepts and Definitions- Roles and responsibilities
- Processes and functions
The ITIL Service Lifecycle- Service Transition
- Continual Service Improvement
- Service Design
- Service Strategy
- Service Operation
Selected Processes and Functions- Service Level Management
- Change Management
- Incident Management
- Problem Management
- Service Desk
Technology and Architecture- Supporting tools and technologies
Service Management as a Practice- Purpose and objectives of Service Management
- Key definitions and terms

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question #1

Which of the following BEST describes a Service Request?

  • A. Any request for change that is low risk and can be approved by the Change Manager without a CAB meeting
  • B. Anything that the customer wants and is prepared to pay for
  • C. Any request or demand that is entered by a user via a Self-Help web-based interface
  • D. A request from a User for information or advice, or for a Standard Change
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

Which of the following is NOT a FUNCTION?

  • A. Technical Management
  • B. Incident Management
  • C. Service Desk
  • D. Application Management
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Which Functions are included in IT Operations Management?

  • A. Network Management and Application Management
  • B. IT Operations Control and Facilities Management
  • C. Facilities Management and Technical Management
  • D. Technical Management and Application Management
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Which of the following is a good metric for measuring the effectiveness of Service Level
Management?

  • A. Customer satisfaction score
  • B. Average number of daily incidents managed by each service agent
  • C. Number of services deployed within agreed times
  • D. Number of services in the Service Portfolio
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

Who has the responsibility for review and risk analysis of all suppliers and contracts on a regular basis?

  • A. The IT Service Continuity Manager
  • B. The Service Catalogue Manager
  • C. The Service Level Manager
  • D. The Supplier Manager
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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