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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which statement is true about dashboards?

A) A new dashboard can be scheduled with alerts
B) A new dashboardmust have more than one report.
C) A new dashboard can be created by copying an existing dashboard.
D) The dashboard design center's reports explorer lists only reports that can beadded to a dashboard.
E) A new dashboard can be created only by dragging existing reports to the dashboard design center.

2. In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

A) Ctrl + A
B) Ctrl + N
C) Ctrl + T
D) Ctrl + O

3. Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. FetchContact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with "A".
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet allthe requirements?

A) String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
B) String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHEREC.Name.First like 'A%' ORDER BY Contact.First;
C) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
D) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;

4. What is the purpose of an SLA in Knowledge base?

A) to group and refine related answers based on the product and the service level
B) to give permission to users to add questions in a forum based on the service level
C) to provide access to theanswers based on the customer service level agreement matching the answers' access level
D) to rank customers based on the number of answers posted in a forum based on the service level

5. Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A) Create a variable to contain the address and update all answers to include it.
B) Create a standard text to include the new address and update all the answers to include it.
C) Call support and have them run a search and replace on the database.
D) Search for all answers that have the address and update.

Solutions: