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Salesforce Interaction Studio Accredited Professional Sample Questions:

1. What interaction studio component contains experiences and messages you design to personalize the interaction a visitor has withyour channels?

A) Audiences
B) Campaigns
C) Recipes
D) Templates

2. A customer service representative for a bank is on the phone with a prospect and wants to promote the next best offer based on digital behaviour. How would they accomplish this in service cloud?

A) Leverage service cloud to inform IS in real-time
B) Manually sync data from Interaction studio to service cloud
C) Use machine learning to serve product/ content recommendations in email sent by your ESP
D) The agent uses a customized next best offer widget powered by the interaction studioconnector

3. What is the interaction studio terminology for the collection of products and content as well as related categories, and tags -such as brand, gender, style, keyword and author?

A) Dimensions
B) Channel
C) Catalog
D) Directory

4. What is the best practice naming convention for attributes?

A) UpperCamelCase
B) Upper_snake_case
C) lowerCamelCase
D) Lower_snake_case

5. Which three components of a server side campaign can be defined by a business user?

A) Campaign responses
B) Campaign rendering
C) Promoted content
D) Experience rules
E) User attributes

Solutions: