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SAP Certified Application Associate - SAP Service Cloud 1811 : C-C4C14-1811 Exam

C-C4C14-1811 Exam Questions
  • Exam Code: C-C4C14-1811
  • Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
  • Updated: Oct 30, 2026
  • Q & A: 155 Questions and Answers
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SAP C-C4C14-1811 exam demo

SAP C-C4C14-1811 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Request Processing- Service orders and notifications
- Service request management
Topic 2: SAP Service Cloud Overview- Solution architecture and capabilities
- Understanding SAP Service Cloud concepts
Topic 3: Service Contract and Resource Management- Resource and scheduling setup
- Service contract configuration
Topic 4: Service Analytics and Integration- Reporting and analytics
- Integration with other SAP solutions

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question #1

You need to define an automatic field update in a service ticket based on certain conditions. Which object do you use?

  • A. Approval
  • B. Workflow
  • C. Task
  • D. Notification
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

  • A. Edit custom forms and reports
  • B. Create an extension field and define its properties
  • C. Disable Key User properties
  • D. Change my settings
  • E. Assign a page layout to achieve dynamic user interfaces
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

Question #3

You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

  • A. Corporate customers
  • B. Group customer
  • C. Competitors
  • D. Individual customers
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #4

What can you use to control use privileges in Sap Cloud for Customer Note: There are 3 correct answers to this question.

  • A. Approval process
  • B. Business configuration
  • C. Code list restriction
  • D. Work center view
  • E. Business role
Reveal Solution  Discussion  0

Correct Answer: C,D,E  🗳️

Question #5

Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?

  • A. Activity
  • B. Campaign
  • C. Maintenance plan
  • D. The Report
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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