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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. When using Cisco Unity Connection (CUC), you get choppy audio. You suspect that this problem is due to the network connectivity issue. However, when you verify, you conclude that there is sufficient bandwidth available.
You need to narrow down two causes that might cause this problem. What could be the two causes? (Choose two.)

A) The CPU on the server is malfunctioning.
B) Audio files stored on the server are corrupt.
C) There is high latency in the network bandwidth.
D) Another process on the server is consuming more CPU resources.
E) The server requires a restart.
F) There is insufficient disk space on the server.

2. Refer to the exhibit.

The exhibit shows the output of debug isdn q931. An inbound PSTN call was received by an
H.323 gateway that is configured in Cisco Unified Communications Manager. The call failed to ring extension 3001. If the phone at extension 3001 is registered and reachable through the gateway inbound CSS, which four actions can resolve this issue? (Choose four.)

A) Configure a called-party transformation CSS on the gateway in Cisco Unified Communications Manager that includes a pattern that transforms the number from ten digits to four digits.
B) Configure a voice translation profile in the H.323 Cisco IOS gateway with a voice translation rule that truncates the number from ten digits to four.
C) Configure the Cisco IOS command num-exp 2288223001 3001 on the gateway ISDN interface.
D) Configure the digit strip 4 on H.323 gateway in the Incoming Called Party Settings in Cisco Unified Communications Manager.
E) Change the significant digits for inbound calls to 4 on the gateway configuration in Cisco Unified Communications Manager.
F) Configure a translation pattern in Cisco Unified Communications Manager that can be accessed by the phone CSS to truncate the called number to four digits.

3. Which information can be used to troubleshoot dropped calls?

A) switch port configurations
B) Cisco Discovery Protocol neighbor output
C) system logs
D) Call Manager traces

4. HOTSPOT

5. After a successful login using Cisco Extension Mobility, an IP phone performs a restart followed by a reset.
What can cause this issue?

A) The locale that is configured on the phone is different than the locale that is configured in the user device profile.
B) The security profile that is specified in the user device profile does not match the security profile for the phone where the user logged in.
C) The phone model to which the user logged in is a different model than the model that is configured in the user device profile.
D) The user device profile and the phone that is used for the Cisco Extension Mobility log in do not use the same phone protocol.

Solutions: