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Microsoft TS: System Center Service Manager 2010, Configuring (available in 2010) : 70-404 Exam

70-404 Exam Questions
  • Exam Code: 70-404
  • Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)
  • Updated: Jul 24, 2026
  • Q & A: 165 Questions and Answers
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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Deploying and Configuring System Center Service Manager- Installation and initial configuration
  • 1. Prerequisites and system requirements
    • 2. Service Manager management server setup
      - Management packs configuration
      • 1. Importing and customizing management packs
        • 2. Service Manager data warehouse integration
          Topic 2: Service Desk and Incident Management- Incident management workflow
          • 1. Work item templates and queues
            • 2. Incident lifecycle configuration
              - Problem management
              • 1. Problem record handling
                • 2. Root cause analysis processes
                  Topic 3: Configuration Management Database (CMDB)- Service asset and configuration items
                  • 1. Discovery and synchronization
                    • 2. CI classes and relationships
                      Topic 4: Service Catalog and Request Fulfillment- Service offerings
                      • 1. Service request workflows
                        • 2. Request offerings configuration
                          Topic 5: Reporting and Data Warehouse- Reporting configuration
                          • 1. SSRS integration
                            • 2. Standard and custom reports
                              Topic 6: Security and Access Control- User roles and permissions
                              • 1. Active Directory integration
                                • 2. Role-based access control (RBAC)

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