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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) : CMS7 Deutsch Exam
- Exam Code: CMS7-Deutsch
- Exam Name: ITIL V3 Foundation (CMS7 Deutsch Version)
- Updated: Sep 23, 2026
- Q & A: 370 Questions and Answers
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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Generic Concepts and Definitions | 10% | - Service Level Agreements - Service Assets and Configuration - Key Terminology |
| Topic 2: Service Management as a Practice | 15% | - Concept of Service and Service Management - Governance and Best Practice - Stakeholders and Value Creation |
| Topic 3: ITIL Service Lifecycle | 20% | - Service Design - Service Transition - Continual Service Improvement - Service Strategy - Service Operation |
| Topic 4: Key Principles and Models | 15% | - Deming Cycle - Process Model - Service Portfolio - Governance Model |
| Topic 5: Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
| Topic 6: Selected ITIL Processes | 25% | - Release and Deployment Management - Service Level Management - Problem Management - Incident Management - Change Management - Service Asset and Configuration Management |
| Topic 7: Functions and Roles | 10% | - Technical Management - IT Operations Management - Application Management - Service Desk - Key Roles |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Die Mitarbeiter einer IT-Abteilung sind Experten für das Management bestimmter Technologien, aber keiner von ihnen weiß, welche Dienstleistungen dem Unternehmen angeboten werden. Welches Ungleichgewicht stellt dies dar?
- A. Extremer interner Fokus
- B. Hersteller fokussiert
- C. Extreme Kostenorientierung
- D. Extremer Fokus auf Reaktionsfähigkeit
Correct Answer: A 🗳️
Welcher Prozess ist für die Bereitstellung der Rechte zur Nutzung eines IT-Dienstes verantwortlich?
- A. Incident Management
- B. Erfüllung anfordern
- C. Änderungsmanagement
- D. Zugriffsverwaltung
Correct Answer: D 🗳️
Für welche der folgenden Aufgaben ist der Service Catalog Manager NICHT verantwortlich?
- A. Sicherstellen, dass die Informationen in der Service-Pipeline korrekt sind
- B. Sicherstellen, dass die Informationen im Servicekatalog korrekt sind
- C. Stellen Sie sicher, dass die Informationen im Servicekatalog mit den Informationen im Serviceportfolio übereinstimmen
- D. Sicherstellen, dass alle betrieblichen Services im Servicekatalog erfasst sind
Correct Answer: A 🗳️
Kundenwahrnehmungen und Geschäftsergebnisse helfen zu definieren, was?
- A. Der Wert einer Dienstleistung
- B. Gesamtbetriebskosten
- C. Leistungsindikatoren
- D. Kundenzufriedenheit
Correct Answer: A 🗳️
Welcher Prozess ist dafür verantwortlich, einen IT-Service zu überwachen und festzustellen, wann die Leistung unter akzeptable Grenzen fällt?
- A. Service Level Management
- B. Ereignisverwaltung
- C. Kapazitätsverwaltung
- D. Leistungsmanagement
Correct Answer: D 🗳️
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