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Peoplecert ITIL V3 Foundation : CMS7 Exam

CMS7 Exam Questions
  • Exam Code: CMS7
  • Exam Name: ITIL V3 Foundation
  • Updated: Sep 22, 2026
  • Q & A: 370 Questions and Answers
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Peoplecert CMS7 Exam Syllabus Topics:

SectionObjectives
Topic 1: Key ITIL Functions and Roles- Application management
- Service desk
- Technical management
Topic 2: ITIL Service Lifecycle- Service Design
  • 1. Service level management
    • 2. Design coordination and processes
      - Service Operation
      • 1. Problem management
        • 2. Event management
          • 3. Incident management
            - Service Transition
            • 1. Release and deployment management
              • 2. Change management
                - Continual Service Improvement
                • 1. CSI model and metrics
                  - Service Strategy
                  • 1. Strategy management for IT services
                    • 2. Service portfolio concepts
                      Topic 3: Service Management as a Practice- Concepts of service and value creation
                      - Stakeholders and value co-creation

                      Peoplecert ITIL V3 Foundation Sample Questions:

                      Question #1

                      Which statement about Service Level Agreements (SLAs) is CORRECT?

                      • A. There should always be a separate SLA for each specific customer
                      • B. The wording must be clear and concise to allow no room for ambiguity
                      • C. They must contain legal wording because of their importance
                      • D. Changes to the SLA can only be requested by the customer
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #2

                      Which of the following BEST describes a 'Major Incident'?

                      • A. An Incident that is so complex that it requires root cause analysis before any workaround can be found
                      • B. An Incident which has a high impact on the business
                      • C. An Incident which requires a large number of people to resolve
                      • D. An Incident that is so complex that the Service Desk takes longer than five times the normal time to log it
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #3

                      Which role would you MOST expect to be involved in the management of Underpinning Contracts?

                      • A. Service Catalogue Manager
                      • B. Supplier Manager
                      • C. IT Designer/Architect
                      • D. Process Manager
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #4

                      A single Release unit, or a structured set of Release units can be defined within:

                      • A. The RACI Model
                      • B. A Release Package
                      • C. The Plan, Do, Check, Act (PDCA) cycle
                      • D. A Request Model
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

                      Question #5

                      Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

                      • A. Service Level Management
                      • B. Problem Management
                      • C. Event Management
                      • D. Change Management
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

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