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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What does sustainability assure in the context of a service or product?

A) The service will continually meet requirements for environmental responsibility
B) The service delivers the required functionality to meet business needs
C) The service supports the performance of the consumer
D) The service will meet the agreed requirements

2. An organization is planning to improve the existing service and wants to understand its current performance before making any changes. According to the principle 'Start where you are,' what could an organization consider when observing current performance of the service?

A) Select the right message and method to communicate with stakeholders
B) Identify who the consumer is and why they use the service
C) Avoid applying risk management when reusing existing processes
D) Involve people who have little or no prior knowledge of the service

3. Which of the following describes a management practice?

A) A visual representation of how an organization co-creates value with stakeholders
B) A series of steps that an organization uses to create and deliver products
C) A set of interconnected activities that an organization performs to create and deliver products
D) A set of organizational resources and capabilities designed to perform work or accomplish an objective

4. A printer is delivered to a customer, while ongoing maintenance and support are provided by the supplier. Which combination of service interactions is shown in this situation?

A) Transfer of goods and service journey
B) Service offering and service actions
C) Access to resources and service actions
D) Transfer of goods and service actions

5. Which BEST explains why an organization might choose to engage external suppliers?

A) To maintain greater control and visibility over service delivery
B) To obtain capabilities that are difficult to develop internally
C) To remove the need for oversight, governance, and internal management
D) To minimize reliance on third-party providers

Solutions: